This article is preserved from the former Printine retail and creator platform. Its instructions are historical, not a description of today’s B2B services. For current claims, returns, reprints, and refunds, use the current policy; the old guidance below does not replace it.
If your order arrives damaged, misprinted, or defective, please contact us within 30 days of receiving it.
Once the issue is confirmed, we will gladly offer a replacement or a refund.
To help us resolve your case as quickly as possible, please provide:
- Your order number
- Clear photos of the product, the packaging box, and the shipping box
- A clear close-up photo of the defective area, with the issue marked or indicated
- A short note describing the problem
- These details allow us to verify the issue and "make it right" promptly.